Privacy Policy

Depending on how you interact with MediCore, we may collect the following categories of information:

Personal Information

• Full Name
• Contact Number
• Email Address
• Address
• Organization / Hospital / Clinic Name
• User Role (Administrator, Doctor, Receptionist, Lab Technician, Accountant, etc.)

Patient Information

Healthcare organizations using MediCore may store patient-related information including:

• Patient Name
• Age
• Gender
• Contact Information
• Medical History
• Appointment Details
• Laboratory Reports
• Prescriptions
• Billing Information
• Payment History

Patient information is collected and managed solely by authorized healthcare organizations using the software.

Technical Information

We may automatically collect:

• IP Address
• Browser Type
• Device Information
• Operating System
• Login Activity
• System Usage Logs
• Cookies and Tracking Information

We use collected information to:

• Provide and maintain MediCore services
• Manage user accounts
• Process appointments and registrations
• Generate laboratory reports
• Manage prescriptions
• Process billing and financial reports
• Improve system functionality
• Monitor software performance
• Provide customer support
• Respond to technical issues
• Enhance security
• Detect fraud or unauthorized access
• Comply with applicable legal obligations

MediCore is designed for healthcare organizations.

Patient medical records remain the property of the respective healthcare organization using the software.

MediCore does not access, modify, disclose, or use patient information except:

• To provide software functionality
• For technical maintenance when authorized
• When required by applicable law
• With explicit permission from the customer

We implement strict access controls to help ensure that only authorized users can access patient records.

MediCore may use cookies and similar technologies to:

• Remember user preferences
• Maintain secure login sessions
• Improve website functionality
• Analyze website traffic
• Enhance user experience

Users may disable cookies through browser settings; however, certain features may not function properly.

We implement industry-standard technical and organizational measures to protect information against:

• Unauthorized access
• Data loss
• Alteration
• Disclosure
• Misuse
• Cyber threats

Security measures include:

• Secure user authentication
• Role-based access control
• Password encryption
• Data encryption where applicable
• Secure server infrastructure
• Regular security updates
• Activity logging
• Backup and disaster recovery procedures

Although we strive to use commercially acceptable security measures, no electronic storage or internet transmission is completely secure.

We do not sell, rent, or trade personal or patient information.

Information may be shared only with:

• Authorized healthcare organizations
• Cloud hosting providers
• Payment gateway providers
• Technical support partners
• Government or regulatory authorities when legally required

All service providers are required to maintain appropriate confidentiality and security standards.

Users are responsible for:

• Maintaining login credentials
• Restricting unauthorized access
• Ensuring the accuracy of entered information
• Logging out after each session on shared devices
• Using the software in accordance with applicable laws

Information is retained only as long as necessary to:

• Provide MediCore services
• Fulfill contractual obligations
• Meet legal and regulatory requirements
• Resolve disputes
• Maintain business records

Upon termination of services, customer data may be deleted according to applicable agreements and legal requirements.

MediCore may integrate with third-party services including:

• Payment gateways
• SMS providers
• Email notification services
• Cloud hosting providers
• Analytics services

These third parties maintain their own privacy policies, and we encourage users to review them.

Subject to applicable laws, users may request to:

• Access their personal information
• Correct inaccurate information
• Update account information
• Request deletion of eligible personal data
• Withdraw consent where applicable
• Restrict processing
• Obtain a copy of their information
• Opt out of marketing communications

Requests may be submitted through our official support channels.

MediCore is intended for use by healthcare organizations and authorized personnel.

The platform is not designed for individuals under the age of 18 to create independent user accounts.

Where applicable, information may be processed or stored in data centers located outside your region. Appropriate safeguards are implemented to protect transferred information in accordance with applicable data protection laws.

We reserve the right to modify or update this Privacy Policy at any time.

Updated versions will be published on this page with a revised Effective Date. Continued use of MediCore after changes constitutes acceptance of the updated Privacy Policy.

If you have any questions regarding this Privacy Policy or your personal information, please contact:

• MediCore Support Team
• Email: info@s3dtechnology.in
• Website: https://www.s3dtechnology.in
• Phone: +91-8100929531
• Business Hours: Monday – Friday | 11:00 AM – 8:00 PM