Terms & Conditions

MediCore

refers to the Diagnostic & Polyclinic Management System and all associated services.

Company

refers to the owner and operator of MediCore.

Customer

refers to any individual, hospital, clinic, diagnostic centre, healthcare organization, institution, or business using the platform.

Subscription

refers to the selected paid plan for accessing MediCore services.

MediCore provides a cloud-based healthcare management solution that includes, but is not limited to:

• Patient Registration
• Appointment Management
• Doctor Schedule Management
• Laboratory Report Management
• Prescription Management
• Billing & Invoice Management
• Financial Reports
• Dashboard & Analytics
• Administrative Controls

The Company reserves the right to improve, modify, or discontinue features without prior notice.

A free demonstration of MediCore may be provided to prospective customers.

The demo is intended solely for evaluation purposes and may include limited functionality.

The Company reserves the right to approve, deny, or discontinue demo access at its discretion.

Activation of MediCore requires a one-time Platform Activation Charge.

The activation process includes account setup, configuration, onboarding, and initial deployment.

Activation Charges are strictly non-refundable under any circumstances.

MediCore is offered on a subscription basis.

Customers may choose from the subscription plans made available by the Company.

Subscription charges must be paid in advance before service activation or renewal.

Failure to renew the subscription may result in suspension or termination of access until payment is received.

The following refund policy applies:

• Customers subscribing for Annual plans may request a refund if they are dissatisfied with the service or encounter unresolved platform-related issues.
• If approved, up to 50% of the subscription amount will be refunded.
• Refund requests must be submitted during the active subscription period with a valid explanation.
• Refunds will not be processed after the subscription has expired.
• Platform Activation Charges are non-refundable.
• Monthly, quarterly, and half-yearly subscription plans are non-refundable.
• The Company reserves the right to investigate refund requests before approval.

Customers agree to:

• Provide accurate registration information.
• Maintain the confidentiality of login credentials.
• Use the platform only for lawful purposes.
• Ensure that patient and healthcare data entered into the system is accurate.
• Comply with all applicable healthcare regulations, data protection, and privacy laws.

Customers are responsible for all activities performed through their accounts.

MediCore respects customer privacy.

Customer data is stored securely and used solely for providing platform services, technical support, reporting, and system improvements.

The Company will not intentionally disclose customer information except:

• when required by law;
• with customer consent; or
• to trusted service providers involved in delivering the service.

The Company aims to provide high platform availability. However, temporary interruptions may occur due to:

• Scheduled maintenance
• Emergency maintenance
• Internet connectivity issues
• Third-party service interruptions
• Force majeure events

The Company shall not be liable for losses arising from temporary service interruptions.

MediCore may receive periodic updates, bug fixes, security patches, feature enhancements, and performance improvements.

These updates may be applied automatically without prior notice.

All software, source code, designs, trademarks, logos, content, documentation, and related intellectual property remain the exclusive property of the Company.

Customers receive only a limited, non-transferable right to use the software during an active subscription period.

Customers shall not:

• Reverse engineer the software.
• Copy or distribute the platform.
• Resell or sublicense the service without written permission.
• Attempt unauthorized access to the platform.
• Introduce malicious software or harmful code.
• Use the platform for illegal activities.

Violation may result in immediate suspension or termination.

The Company may suspend or terminate accounts for:

• Non-payment
• Fraudulent activities
• Misuse of the platform
• Violation of these Terms & Conditions
• Activities affecting platform security

No refund shall be provided for termination due to policy violations.

The Company shall not be liable for:

• Indirect or consequential damages;
• Loss of profits, business, or goodwill;
• Data loss caused by customer negligence;
• Failures resulting from third-party services or internet outages.

The maximum liability of the Company shall not exceed the subscription amount paid by the customer for the current subscription period.

The Company reserves the right to amend these Terms & Conditions at any time.

Updated Terms will become effective upon publication on the official website.

Continued use of MediCore constitutes acceptance of the revised Terms.

These Terms & Conditions shall be governed by and construed in accordance with the laws of India.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts where the Company is registered.

For any questions regarding these Terms & Conditions, subscription, activation, refunds, or support, please contact the Company through the official contact details published on the MediCore website.

By activating, subscribing to, or using MediCore, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.